Additional payer authentication required to complete your payment.

VBT1993
Visitor

‎22-07-2023 07:00 PM

I am getting a blank white space underneath the ‘Additional payer authentication required to complete your payment.’ when I try to top up.  It’s been like it for days can anyone help, thanks.

4 REPLIES 4
Alex_M
Star Contributor
Star Contributor

‎22-07-2023 07:06 PM - edited ‎22-07-2023 07:08 PM

Hi @VBT1993,

Have you tried clearing cache/cookies? That space should show the 3D Secure frame which verifies your payment with your bank.

If so, try another browser or on another device.

There are other ways to top up if you need to.

Thanks,
Alex

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0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎22-07-2023 07:18 PM

@VBT1993 : Are you using a non-UK bank card?

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0 Helpful
RA06
Visitor
In response to XRaySpeX

‎08-05-2024 08:10 PM

This really is rubbish, it does this every time, really poor website overall.

Christopher_G
EE Community Support Team
In response to RA06

‎09-05-2024 07:39 AM

Hi @RA06 

Welcome to the community

Are you trying to top up a pay as you go SIM, or pay a pay monthly phone bill?

Chris