The EE Community

Chase up a complaint

I have had a complaint open for about 6 months, I used to get a call on it every few weeks to update me, I have heard nothing now for about 6 weeks. I have no idea how to chase it up, when I call 150 I cannot work out which option to pick. Anyone kno...

Landline doesn’t ring when someone calls it.

Smart Wifi pro wired backhaul issues

HiI have my EE smart Wifi pro connected to my EE smart hub pro router via Cat6 but i am seeing the following issue, after a day or 2 speeds via the smart wifi pro drops to around 350-400 (I have 1000mb) from around 900-1000mb which suggests to me may...

EE App

I have had the EE app running perfectly for the past 6 months, but as of this month it just doesn't work at all. For some reason i can't get past the log in page and or I get error messages. Is anyone else out there having the same issue, does anyone...

Open reach cancelling orders

Horrendous experience with EE. 3 orders placed for a broad band router each time Iv been told by EE it would be sorted and open reach cancels it because they don’t recognise my post code even though they sent a router here weeks ago. EE no help they ...

No broadband, EE tv or phone

After a power cut power was restored at 16.15 on 5/8/25. We noticed our router was flashing amber so rebooted it. Still nothing. Checked via the EE network checker which stated the service should be restored by 17.00. This time came and went, still n...

Mobile

I can’t make called or receive calls 

Internet not connecting for around 30 seconds after pc boot

As the title says, My internet isn't connecting via ethernet for around 30 seconds after the PC first boots. It's not a major issue, more of an annoyance as any apps that need the internet for updates etc on first boot throw out error messages.I've t...