The EE Community

Mb/s drops to less than half of guaranteed speed in evenings

Our broadband (EE) has been intermittently dropping out over the past few days but now the download/upload speeds have dropped to below half of the guaranteed 50Mb speed - particularly in the evening.The line has been rock solid for years. The pretty...

Contacting EE via we chat

Today 23 August 2024 I am trying again to contact via their chat to ask a question about one of my contracts. I have been waiting for six minutes so far, the other day I hung on for two hours and nobody picked up my message after it said they were co...

Samsung update s23 ultra

Since a big update 2 months ago, my phone will not let my social media apps like FB, insta and LinkedIn refresh unless I am connected to wifi. I have checked the data setting, and can’t see anything obvious. Apart from a full reset, which I am reluct...

Your link which is supposed to show roaming costs - says no agreement with st Helena !!!  Not very helpful!If I buy a local SIM card from st Helena will it work in my iPhone or is my iPhone locked to EE?  

Hi there. I am in a similar situation. I transferred from O2. Yesterday morning I started the PORT with my PAC number and the text confirmed it would be done by the end of August. I have not had another text and I still have the EE number. How did it...

Router issues - keeps dropping connection

So we had a power cut overnight. Powered everything off then back on again. Initially, the smart hub router worked fine, however, I couldn’t get the 2 booster boxes to connect. Later today, the smart hub keeps loosing connection. EE have said the pow...

TWO ROUTERS LATER AND STILL NO INTERNET

Following 12-months excellent full fibre broadband service at our holiday home 4-weeks ago the internet went down with the router showing a green light. Two subsequent calls with the EE trouble shooting team led to a new router being sent, apparently...

I sent my mobile router back and EE are charging me £160

Hi everyone,I’m hoping someone at EE or in the community can help me resolve this frustrating issue.I was recently charged £160 by EE for a router that I already returned. I had requested a return bag, and as soon as it arrived, I sent the router bac...

Fibre

I upgraded to Fibre a while back and i'm only getting about 20-30 mb/s so i'm not sure if its just slow here but i don't know if anyone upgraded the cables i think im still running off the old phone lines i'm not really sure what going on just trying...

Is my router dead

Just getting a red power light on my router and no green lights. It's been like that for hours now, it started with a flashing red  broadband light and then all the green went out and juat the red power light remained on.I'm using up mobile data to p...