Mb/s drops to less than half of guaranteed speed in evenings

[sbrodie]

Our broadband (EE) has been intermittently dropping out over the past few days but now the download/upload speeds have dropped to below half of the guaranteed 50Mb speed - particularly in the evening.

The line has been rock solid for years. The pretty useless EE “check your line” function in their app says the line is fine, when it clearly isn’t.

Nothing has changed internally in the property. It’s a FTTC line.

Last week, I requested an early cancellation fee to get out of the EE broadband contract and now, despite years of a solid service level, the line ‘coincidentally’ deteriorates?

It feels like it’s a ‘congestion at the cabinet’ issue (which we’ve had before) but how can I prove it? I’ve no laptop to plug the router in to, to get a hardwired speed test result and to eliminate an internal property issue.

Previously, some of the mods on the forum directed me to a method of getting speeds and proof of congestion at the cabinet. They were superb at getting a similar issue resolved.

Any help would be appreciated.

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs. Also post the Home > Status page.
• For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
• For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a speedtest, preferably wired using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.