Today 23 August 2024 I am trying again to contact via their chat to ask a question about one of my contracts. I have been waiting for six minutes so far, the other day I hung on for two hours and nobody picked up my message after it said they were connecting me to a guide. I find it so frustrating how we have made it impossible for customers to contact them now, really poor customer service. I also rang 150 and left my number for them to ring me back and I received two messages via text saying we had tried to ring me to no avail when they hadn’t rang me at all as a missed call never came through, I think they automatically send out that message and refer us back to chat because it’s the only option
It’s now 10.56am and nobody at re has connected to my live chat again! What’s going on re do you call this customer service? I noticed how my chat was immediately picked up when my contract ended and I was ready to upgrade a month ago
