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Samsung update s23 ultra

Memyselfandkai
Visitor

‎31-07-2025 07:30 AM

Since a big update 2 months ago, my phone will not let my social media apps like FB, insta and LinkedIn refresh unless I am connected to wifi. I have checked the data setting, and can’t see anything obvious. Apart from a full reset, which I am reluctant to do, I can't seem to find a fix.

Has anyone else come across this,  and if so what was your fix?

 

Thanks 

 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎31-07-2025 08:13 AM

@Memyselfandkai  Have you requested content lock to be removed from your account ?   You do this by calling customer support and request to be removed, you’ll need a credit card to pay a refundable token or you can go to an EE store and request content lock to be removed from there you need in date photo ID with you. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.