Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Erroneous £44 credit offered for a phone charger instead of laptop brick."

Luis978
Visitor

‎31-08-2026 04:02 PM

An EE agent has applied a £44 bill credit to cover a 45W charger for my new Galaxy Book6 Ultra 16 inch. This is an error because the phone team is looking at a typo on the EE website. The Ultra laptop requires a 140W brick (£109 from Samsung) to run its Nvidia graphics card. A 45W plug will not charge the machine under load. Can a forum manager please step in, look at the manufacturer specs, and apply the remaining £65 credit so I can purchase the correct block?

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎31-08-2026 04:19 PM

Hi @Luis978 

There is no account access on these forums. You'll need to speak to EE CS on 150 about this issue. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful