The EE Community

Can you seperate the wifi bands and name on ee smart hub pro

Having major connection issues with all my chromecasts since upgrading to Android 14, guaranteed google will say opt for just 5g bands,  if this possible seen conflicting info saying possible on some ee routers but not all?

New Sim swapped for old to port for Three to EE - No signal or symbol now on SIM

I have today placed the new SIM delivered this morning, to complete my switch from Three to EE> The PAC code had been given at the time on new SIM being sent.I placed the new SIM in and turned phone on. But no signal at all, no EE symbol and no abili...

Smart Wifi pro wired backhaul issues

HiI have my EE smart Wifi pro connected to my EE smart hub pro router via Cat6 but i am seeing the following issue, after a day or 2 speeds via the smart wifi pro drops to around 350-400 (I have 1000mb) from around 900-1000mb which suggests to me may...

I want to view my bill I have no EE app on my phone - I use a laptop

Returning equipment

I'm having real trouble returning an old EE Hub. After an issue with my original hub, a remote EE engineer sent me a replacement. Since then, I’ve been trying to return the old one—but I never received a confirmation email for the new hub delivery, w...

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Tried multiple devices and browsers and get this same issue everytime i get to the Confirm and Pay screen

Roaming Turkey

I’m currently in Turkey. I bought 7 days pass. I can use my data allowance in Turkey but I can’t receive any calls from the UK nor I can call any number in the UK. For help I need to call or text 150 or some other number given but obviously I can’t c...

Wifi controls just don't work

The wifi app is totally unusable.  I was completely won over by the advert showing the ability to pause wifi on certain devices. This was exactly what I wanted for my family. 2 months in and I've managed to pause it about 3 times. The app just glitch...

Pay monthly phone order

I ordered an iPhone 16 like new on Friday 1st August. I had an email with a tracking number on it which I tried to track the parcel but it said that I was timed out with tracking. It’s been 4 days and I haven’t received the phone nor any other emails...