The EE Community

Topped up but haven't had my data

Replacement SmartHub Delayed

My SmartHub stopped connected a week ago, an engineer was out the next day confirming that it was a issue with the SmartHub and placed the order for a new one. The estimated delivery was two days ago but it still hasn't arrived. Tracking the order sh...

Payment system won’t work

I can’t pay my bill, I have tried numerous times, spoke to various people on the phone but it keeps saying something went wrong, my bank informs me nothing is wrong with my card but EE says it isn’t a problem at their end, I can use my card anywhere ...

Sent returns kit back but not arrived

I moved to EE from sky back in January after a massive price hike... I ordered a pro box, a mini box and a router hub. Only the hub and 1 mini box arrived. So I called them up and the woman told me there was a problem with the pro boxes so I would ha...

Roaming in Germany - What is the current situation?

When I went to Germany before Covid, my phone always connected to the telekom.de network. I always got a great signal which was really fast (30 MBPS +).   Since 2021, this has changed for the worse. My phone now connects to o2-de, which often says 4G...

Closed account

says my accounts be closed for about 4 months now,, i had the  contract for a while and cant see my data and calls on the app obvs and cant see when my contract ends or anything but still getting charged 

Can’t connect to London Underground WiFi

Hi, I'm a contracted EE Customer and was able to connect to London Underground WiFi a few days ago, but now I am unable to & it asks me for username & password which doesn't work