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Community Activity
Complaints Are Totally Ignored
I’ve been having problems with my Broadband since January. I was moved on to full fibre with EE having previously been with BT. I have rung customer services on numerous occasions and finally received an engineers visit on 1st July. His report highli...
Récent app update
Since the recent app update I’m unable to manage broadband controls, like setting schedules, pages just hang. Any one else with the same issue or know how to resolve?
Pay as you go
Hello, even though I top up, my ee plan is not updated. Can I know why?
Resolved! Cannot cancel 250ROW add on!
I want to cancel 250ROW add on. I go into app MOBILE > ADD ONS (then shows active add ons) > SELECT “250 UK to ROW mins & SMS” I then get the attached page with NO REMOVE BUTTON. I have even checked the prior page listing all active add ons for a s...
Moving from sim only to PAYG
Hi, I am moving abroad so made the decision to move from sim only to PAYG- today I went into my EE app to top up for the first time- register my debit card etc and there’s just a big notice saying my account is closed and I cannot do anything. Does t...
Resolved! EE Perks codes not working
I am generating new discount codes via perk.ee.co.uk and all perks at work and the EE site won't accept any of them.I have tried it on different contracts and via different devices and browsers (it's not the cookies), colleagues have also tried and i...
Resolved! Registering separate devices EE TV and Now TV
Thinking of switching from Sky Q multi room after decades. We currently watch on multiple boxes and devices. I'm reading in forums that for EE, I would only be able to register 4 devices. I'm planning on getting the recordable box and two mini boxes....
Nvidia Sheild not connecting by ethernet cable
When I turn my nvidia shield on it states no ethernet connected, I need to unplug ethernet cable from hub and reconnect it back into hub everytime. Also I use a vpn when using apps on the shield and I need to force stop the vpn and turn it back on fo...
Broadband 'Repeater' Discs
I recently changed my BT router for an EE router. With my BT router, I had a 'repeater' disc linked to the router in order to extend my WiFi home coverage. My current BT disc does not appear to link with my EE router, is there a solution to this?. My...
EU Roaming: Making Calls or Sending Texts - Only Within Country or Within EU?
Taking EU Roaming as the typical example does the £2.59 daily charge or the 7 or 12 day EU passes only cover calls & texts made to nos within the country you are in (on top of UK nos) or do they cover any calls & texts to any nos in the EU? I'm sure ...
