Complaints Are Totally Ignored

[Philip1955]

I’ve been having problems with my Broadband since January. I was moved on to full fibre with EE having previously been with BT. 
I have rung customer services on numerous occasions and finally received an engineers visit on 1st July. His report highlighted many of our issues. Have EE sorted these? Well good job I didn’t hold my breath. 
many times I complained. Apparently these complaints are closed when the colleague can’t correct the situation. 
Finally, I complained directly to the CEO, Marc Allera on the 23rd July. Any response?  Good job I didn’t hold my breath. 
I suppose my only course of action is to complain to OFCOM. Maybe that will wake up these giant companies. 

[Chris_B]

@Philip1955  You make a complaint Via this  and the CEO isn’t customer facing ie it’s not his job to deal with this.   

[XRaySpeX · Accepted solution]

@Philip1955 : OFCOM don't handle individual complaints. You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .