The EE Community

Item not delivered

Hi, I placed an order on 13/04/25 & shortly after had an email confirmation as well as a dispatch email, however since then I have heard nothing & all the tracker says it “dispatched” but still no sign of delivery, thanks 

No email confirmation

Hello I placed order for s25 on 13//4/2025 and herd nothing since getting a little concerned now as paid for upfront fee and don't have my device yet or any idea when it will be dispatched and delivered 

Use age in the USA

I have an SE2020 Iphone 256gb, five years old. As an "oldie" (ME) not very up to date with tech etc. I am going to the USA in May this year, do I need to do anything to my phone for outgoing and incoming use age ?Any help greatly appreciated!!

Topped up but haven't had my data

TV Handset

 When we were switched over to EE the Engineer provided us with a new handset for the TV and we had to return the existing one - which we did.  NOW this new handset takes ages to turn the TV ON - but even worse having (we hope) turned the TV off befo...

Live chat

Hi, is it usual that Live Chat is unavailable under Help, all day Sunday?

Payment system won’t work

I can’t pay my bill, I have tried numerous times, spoke to various people on the phone but it keeps saying something went wrong, my bank informs me nothing is wrong with my card but EE says it isn’t a problem at their end, I can use my card anywhere ...

VAT Removal from Order to Jersey

Hi, Today I bought one of the Nintendo Switch 2 consoles and paid for the order. I noticed that the VAT was not automatically removed and would like to find out how I would go about claiming this back? Jersey has its own GST and I would be paying thi...

suspected spam

Hi had a call from a private number today about sending a new sim card to all EE members because since joining BT there has been problems with signal drop out ( i have had no problems )  any way i was sent a pin no to change my password which i didnt...