The EE Community

Moving from sim only to PAYG

Hi, I am moving abroad so made the decision to move from sim only to PAYG- today I went into my EE app to top up for the first time- register my debit card etc and there’s just a big notice saying my account is closed and I cannot do anything. Does t...

Weak signal in the DA16 1NW Area. Unable to log via the Area Coverage site

Hi, We have a very bad signal in the Area DA16 1NW. One of our mobiles, we have had to move from BT to EE, and now the signal is very poor(used to be pretty good when on BT). We have also got a BT Hybrid box, for the backup for the Internet, which I ...

Message from EE saying your number transferred but unable to dial out

Moved from O2 to EE text message saying your number transferred at 10.56am now after midnight and tried restarting the phone several times but unable to dial out also on checking in the mobile settings under primary number it still shows O2 Also gett...

Why is the link to buy a data roaming pack broken?

I’m abroad and have been purchasing the 7 day data roaming pass for £25. I keep getting the texts including a link to buy another but the link takes me to a page that will not load. I’ve attempted searching for it separately on EE and those links are...

Upgrade

Good morning I just went on the website to upgrade my phone and I think it’s a scam because every time I finished my order it was going on a thing saying not available try again later ? Can you please help me and let me know if I have done an order w...

proxy.maud.bt.com certificate

Why do I suddenly have a proxy.maud.bt.com request causing my dynamic dns logins to fail

Travel pass question - recently visited USA

Hi All, I recently visited California and as expected, once I landed and the iPhone found the local T-Mobile network I received the message "Welcome to the USA.  To access your UK plan allowances you can choose either £5 24-hour or £25 7-day Zone 1 p...

EU Roaming: Making Calls or Sending Texts - Only Within Country or Within EU?

Taking EU Roaming as the typical example does the £2.59 daily charge or the 7 or 12 day EU passes only cover calls & texts made to nos within the country you are in (on top of UK nos) or do they cover any calls & texts to any nos in the EU? I'm sure ...

Paying to buy out of contract