Community Activity

What on earth is going on at EE?

So this week I knew that my watch was due for an upgrade. After asking live chat about 5 times they eventually explained to me the date I was due for upgrade. Not before trying to sell me a new line and telling me to just cancel the old one. Terrible...

GMPompey by Contributor
  • 60 Views
  • 5 replies
  • 2 Helpful

EE TV with Opnsense

I have replaced my EE hub with an Opnsense firewall. The internet via EE FTTP works great.  I have been unable to get live TV working through Opnsense firewall and I have confirmed it is working with the EE Hub router.  I know Opnsense needs to be co...

Gooshy by Visitor
  • 1 Views
  • 0 replies
  • 0 Helpful

Bad picture

So, having recently moved to EE for broadband and tv, I’m finding the tv signal shocking. We don’t have an aerial so it’s all via the internet. I’ve spoken to EE and they’ve sent a new box which has made no difference whatsoever. Not sure it can be t...

How to check data plan is 5g compatible?

I'm currently on a SIM only contract that I'm very happy with, but my phone is quite old now and I was planning on buying a Google pixel (maybe 9a). I'm running under the assumption that I can simply put my SIM into the new phone and bing bang boom, ...

Babsiee by Explorer
  • 27 Views
  • 3 replies
  • 1 Helpful

Resolved! Returns

returns policy- it says you can return in 14 days, if i ordered a sim free iphone and opened it, tried to set it up and decided i didn't like it, is it okay to return within that time period even though it was opened? 

Liz151 by Visitor
  • 383 Views
  • 2 replies
  • 3 Helpful

App errors

I haven’t been with EE long and I have not been able to do anything on the app and website. It’s just full of errors! I can’t set up the WiFi controls, access my bill or manage my broadband. By looks of it, it has been a problem for a couple of years...

Bear38 by Visitor
  • 23 Views
  • 1 replies
  • 0 Helpful

Resolved! SSID and Password Restrictions

I have used the same wifi SSID and password for decades by changing the configuration on all the routers I have had since the  BT Voyager 2000. I recently cancelled an order to upgrade to FTTP and Digital Voice because I found a screenshot of an EE S...

JSM-100 by Investigator
  • 77 Views
  • 7 replies
  • 3 Helpful

Error AAU941

Received this error this morning on the Apple TV EE TV app, And a restart hasn't made any difference. Google Search turns up nothing useful, nor does a community Search. Anyone else?

twuk by Investigator
  • 49 Views
  • 4 replies
  • 0 Helpful

Wifi not working

From the recent transition from BT to EE I am getting constant wifi issues, and it’s frustrating. I have had an engineer come out and install a new modem, however this did not rectify the issue that I am having. As a paying customer, I expect a relia...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 920 Views
  • 4 replies
  • 9 Helpful