The EE Community

Phone calls in Australia

If you are an EE customer and going to Australia  BEWARE. Despite signing up to a new pay monthly account, signing up to roaming before I left and paying the extortionate roaming pass fee of £26 for 7 days I now find I cannot make calls in Australia....

Cant add roaming data in USA

I cannot seem to be able to successfully use the app to change my account to be allowed to add data so I can add data for roaming in USA. When using the text message link to buy the data add on, I'm told I don't have permission to buy data. Yet when ...

Can’t download my bill or access digital home phone settings

Every time I try to download my bill, it fails or nothing happens. This has been going on for months.Likewise when trying to access settings for my digital home phone

Billing

Hello !  I just got EE smart hub and broadband a few weeks ago. Loving it and it’s really great. Can’t figure out how to connect it to the app though. I can’t link device as I don’t know my account number. I’ve searched my emails and texts but can’t ...

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Roaming

Roaming USA

Change to the roaming plan now cannot enable it or send or receive messages/calls?! Help! 

Essentials 50, own router

i'm getting moved from my old BT connection to EE (very confusing, but seems to be a thing).My current setup is an old BT Openreach modem, into an Asus RT-AC66U router.This is because I have a lot of IOT devices in my home, DHCP set up, internal VPN ...

4GEE WiFi Mini and voucher

I have a 4GEE WiFi mini for occasional use when away from home.Tesco have sold me a voucher for it, saying this was the only way to top it up.I am aware of the way to top up a mobile with a voucher ie : text 150 with VO then a space and then the 16-d...