Community Activity

Broadband

I’ve got the ee app and have paused the WiFi in many devices in my house yet when I check these devices they are all still connected to the internet, they all say they are paused on my app though 

Arlon79 by Visitor
  • 628 Views
  • 3 replies
  • 0 Helpful

EE TV Box turning on by itself

I have recently changed from BT to EE. I now have a black box to control my TV, but the box comes on itself quite often which starts the TV working. I have spoken to EE support and have been given a replacement remote control but I still get the prob...

JZW_2025 by Investigator
  • 241 Views
  • 9 replies
  • 0 Helpful

Resolved! Eufy E340 WiFi connection issue

I've recently purchased a Eufy E340 video Doorbell and no matter how much I try, it will not get past the WiFi connection stage (as shown in the picture.)I have set up a compatible WiFi to ensure it runs through the 2.4GHz network, but still nothing....

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Roaming Zone 1 pass not working in Bangladesh

Hi,I bought the zone 1 pass to use in Bangladesh so that I can make calls and use the internet with my data. I bought the 7 day pass for £25.00 and I received a message from 150 to say that I can use straight away.  But unfortunately it isn't working...

EE "Service status in your area" never works for me

Every now and then I receive text messages from EE stating that there is a problem in my area, there is a link to the service status checker to look for updates (ee.co.uk/help/service-status). I have tried this service on numerous occasions and have ...

Service status in your area.jpg

Error AAU941

Received this error this morning on the Apple TV EE TV app, And a restart hasn't made any difference. Google Search turns up nothing useful, nor does a community Search. Anyone else?

twuk by Explorer
  • 27 Views
  • 2 replies
  • 0 Helpful

Mini box with signal extender keeps freezing

We have a second tv that runs off a mini box with signal extender, but it keeps freezing. Usually it comes back on if we turn off the box and restart it, but it happens a lot. Sometimes 2 or 3 times in one evening, sometimes every night for around a ...

Resolved! Upgrading 2yr sim Plan whilst paying 3yr handset

i was hoping to upgrade my 2 yr sim plan but have been told i can’t as I’m still paying the handset off over 3yrs.Surely I should still be able to upgrade my sim plan rather than being stuck in the deal that has expired, for another year ? 

theBroons by Investigator
  • 102 Views
  • 4 replies
  • 4 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 910 Views
  • 3 replies
  • 9 Helpful

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