Mini box with signal extender keeps freezing

[Disgruntled67]

We have a second tv that runs off a mini box with signal extender, but it keeps freezing. Usually it comes back on if we turn off the box and restart it, but it happens a lot. Sometimes 2 or 3 times in one evening, sometimes every night for around a week. It's enough to be really annoying, especially as it is the tv in my elderly mother's room. She has reduced mobility and struggles to keep getting up to either restart it or tell us .

Surely this can't be right. What can we do?

I saw a similar post from 2024, but it didn't have any answers. So I'm really hoping someone can help me.

Thanks 

[Deano1711]

Get out of the contract now if you can it wont get any better i am afraid.  EE is a shambles from top to bottom. 

[Lesley_W]

Hi @Disgruntled67 

Welcome to our community.

I'm sorry you are having trouble with your mini box, I appreciate this isn't ideal given it's being used by your mother. Have you been able to speak to our technical team about this yet? They should be able to run some troubleshooting to see if this is a fault.

Lesley

[Disgruntled67]

I really would, if everything else wasn't so much more expensive!

[Disgruntled67]

Thank you for your reply, Lesley. 

I haven't yet been able to speak to the technical team, as its weekend hours and other things have taken up my time.

Mum gave up altogether last night and read her book instead.

I think it's the booster that's stopped talking to the hub, so mum's box is trying to connect directly, and is too far,  or too many walls between. 

I tried 3 times last night to re-pair the booster to the hub, and it wasn't able to.

I'm going to have to try to ring them tomorrow, but I have very limited time. I'm so busy and I know from experience how much time is wasted on hold to EE and being passed back and forth. It's a nightmare.

I've been unable to reply to you before now, because this app is so bad and I have been thrown out several times trying to.

I'm just so fed up and wish I hadn't ever signed up to EE Tv quite honestly.

[Michael_D]

I can understand your frustration @Disgruntled67. 

Our tech guides will be the best people to help, but please keep us posted on how it goes with them.

Michael