The EE Community

Broadband

I’ve got the ee app and have paused the WiFi in many devices in my house yet when I check these devices they are all still connected to the internet, they all say they are paused on my app though 

No Broadband for 2 weeks, fault at the box

EE TV Box turning on by itself

I have recently changed from BT to EE. I now have a black box to control my TV, but the box comes on itself quite often which starts the TV working. I have spoken to EE support and have been given a replacement remote control but I still get the prob...

Roaming Zone 1 pass not working in Bangladesh

Hi,I bought the zone 1 pass to use in Bangladesh so that I can make calls and use the internet with my data. I bought the 7 day pass for £25.00 and I received a message from 150 to say that I can use straight away.  But unfortunately it isn't working...

EE "Service status in your area" never works for me

Every now and then I receive text messages from EE stating that there is a problem in my area, there is a link to the service status checker to look for updates (ee.co.uk/help/service-status). I have tried this service on numerous occasions and have ...

Error AAU941

Received this error this morning on the Apple TV EE TV app, And a restart hasn't made any difference. Google Search turns up nothing useful, nor does a community Search. Anyone else?

Mini box with signal extender keeps freezing

We have a second tv that runs off a mini box with signal extender, but it keeps freezing. Usually it comes back on if we turn off the box and restart it, but it happens a lot. Sometimes 2 or 3 times in one evening, sometimes every night for around a ...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...