The EE Community

Mini box with signal extender keeps freezing

We have a second tv that runs off a mini box with signal extender, but it keeps freezing. Usually it comes back on if we turn off the box and restart it, but it happens a lot. Sometimes 2 or 3 times in one evening, sometimes every night for around a ...

No braodband, fault at the EE switchbox

Does anyone know the magic word to get an EE tecnician to attend and fix a fault at the switch box at the street?  We have been without broadband for neaarly 2 weeks.  8 days ago (4July) a technician did attend my property and detrmined that everyone...

No Broadband for 2 weeks, fault at the box

Broadband

I’ve got the ee app and have paused the WiFi in many devices in my house yet when I check these devices they are all still connected to the internet, they all say they are paused on my app though 

Eufy E340 WiFi connection issue

I've recently purchased a Eufy E340 video Doorbell and no matter how much I try, it will not get past the WiFi connection stage (as shown in the picture.)I have set up a compatible WiFi to ensure it runs through the 2.4GHz network, but still nothing....

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

SSID and Password Restrictions

I have used the same wifi SSID and password for decades by changing the configuration on all the routers I have had since the  BT Voyager 2000. I recently cancelled an order to upgrade to FTTP and Digital Voice because I found a screenshot of an EE S...

No Signal.

Currently out with no signal. Don’t have Skype. Can’t make calls, need to speak to an ee representative asap. 

Monthly data allowance different from plan

 I have been a T-Mobile/EE customer for over 20 years and some years ago I had a 100GB with roaming plan (2 mobiles on the contract); the sales team eventually offered me a much cheaper upgrade deal because I was not using anywhere near 100GB. This r...