2114217members
730online
1314919posts
Community Activity
The App will not connect to the hub
I have. We. Trying to use the app ever since I switched from BT. It will not connect. This means I have no control over my WiFi service. I can’t even see what is connected to the hub. There seems to be an app update almost every day. I have checked ...
Getting charged for something that's already been sent back
Hi allHas anyone else just received a letter from EE stating that they are going to be charged for a broadband hub that they've already sent back and have the proof that it's been delivered back to EE.
Fantastic service
I just have to say thank you so much to Tariq and his colleagues at south wales call centre. I am blown away by how over and above the job this staff member went. I was struggling with lack of service and that I had 2 separate devices but couldn’t fi...
Wifi calling not working
Can someone help please I have absolutely no signal where I live so relay entirely on wifi calling and it hasn't worked in a few days, I have tried all the recommended tips to no avail, nothing is working. I have a samsung s25
EE Smart Hub Plus – Can’t use multiple wired devices via a switch (DHCP issue)
Hi all,I’m hoping someone here has seen this before or can confirm if it’s a known limitation.The issue:I upgraded to the EE Smart Hub Plus recently and since then I can’t connect more than one wired device through my unmanaged Ethernet switch. The f...
Moved over from BT and bill not what expected.
Hi got my first bill from EE today and it's £64, BT was £35. On the email I received 2 mths ago it's says were staying the same nothing will change .Contract will stay the same with the same ending date 13/12/25. BT account says bill on the 26 August...
Resolved! Possible Scam
I have received a phone call, supposedly from EE, stating that they are swapping from 4G to 5G on Friday and that I habanero being sent a new SIM and the old one will not work after Friday. Impossible to speak to anybody on EE app so wondered if anyb...
XBOX gamepass link not working
I cannot activate my gamepass with the links provided by EE. Is there any other way to do this? I am finding it hard to reach someone who can help me
Missold a package and now can’t change or exit
When I switched from BT, EE phoned me up and sold me a new package. I work from home so broadband is vital. They sold me their best fibre package with failover etc. but there is no fibre in the village and never will be.I am paying £72 per month.i do...
POWER HUB REPLACEMENT.
Just received my new Power Hub Replacement. Well done to EE for taking this action. However I think the bag to return the old one is a touch too big. Surely a waste of resources?Stu.
