XBOX gamepass link not working

[Ginnaz]

I cannot activate my gamepass with the links provided by EE. Is there any other way to do this? I am finding it hard to reach someone who can help me

[Lesley_W]

Hi @Ginnaz 

Welcome to our community.

I'm sorry you're having trouble activating your Gamepass. Is this included as part of your mobile or broadband account? 

Lesley

[Ginnaz]

Hi Lesley, is part of my mobile add on. Had it confirmed it’s on the account and the link doesn’t work even when typed in manually. I have tried talking through the online chat and AI system and the link provided just comes up with an error message. Message below:

Hi from EE. Thanks for adding Xbox Game Pass Ultimate as an Inclusive Extra. Please visit ee.co.uk/xboxto activate it.

[Lesley_W]

Thanks for your reply @Ginnaz 

ee.co.uk/xbox should take you to a page where it sends you a one time pin to your mobile to begin the activation process. What is the exact error you are getting please?

Lesley

[Mikeenorm]

Hi I am a different person but I seem to be having the same problem. We are experiencing technical problems right now, please try again later. 

hopefully you can help

mike

[Katie_B]

Hi @Mikeenorm. 

Thanks for coming here. 

If you continue to see this error using the link provided I would recommend getting in touch so our customer care team can help further. 

Please be sure to keep us updated.

Katie

[Reign_in_Beard]

I kept having the same issue to. I changed browser on my iPhone and it worked first time. Could be worth a try or using a laptop instead etc.

[Scottrob71]

I have received my xbox today and the link has been text over by EE and it doesn't work on the phone and if I use safari or opera browsers both return a 404 error 

nearly £500 on a digital console that I cant use

[Peter_W]

Hi @Scottrob71, I'm sorry to hear you're having a bit of trouble getting this redeemed. 

If possible can you please give this a try through Chrome or Edge, or from a different device?
Peter

[Scottrob71]

Thanks, it worked after I spoke with EE tech and used chrome

Sent from my iPhone