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Community Activity
Leaving EE broadband
Hello,My EE broadband contracts last day is tomorrow (23rd July), I'm on old broadband deal getting there 144mbps fttc service. If I stay with them on the current speed the cost will go from £34 to £44 with a deal or £47 without but will go up again ...
Trying to return an unwanted SIM
I want to return a SIM that I am not going to use (long story, but very unhappy). I was told to download the Contract Withdrawal Form. To get to the form I need to enter the 1st and 3rd characters of my password. I've never been given or set up a ...
Team support
Today i order a Samsung with pay Monthley and when they get the money they cancelled it i dont know why and didn't refund me
Refund
Hi, I'm texting about a £10 data pack on my account. I don't remember purchasing this pack, and I've barely used any of the data. I canceled the pack for next month, but I was hoping to get a refund for this month since I didn't intend to buy it. Can...
Wrong address
Hello all.I have been moved over from bt.I was going to upgrade my package when I noticed my address was wrong.i don't want to take out a contract with ee if they are going to supply the wrong address. I have told them this but the main problem is.My...
Just so you know, we’re unable to let you upgrade or get another phone yet
Good morning,I am a fairly new EE customer and recently moved my wife's number over to EE. I now wish to move my number to EE but whenever I go to the SIM only page I get "Just so you know, we’re unable to let you upgrade or get another phone yet".Wh...
Transfer watch sim to new watch
Afternoon all. I have just bought a Samsung 8 classic smart watch. I had a samsung 5 pro with ee sim. Unfortunately I reset the 5pro watch and gave it to my dad without first unpairing the sim. I want to use the existing esim with my new watch and ...
Urgent: Outstanding £125 Voucher from Summer Promotion – No Response for a Year
Dear EE Gaming TeamI am writing to follow up on the unresolved issue regarding the £125 promotional voucher that was promised with the purchase of a PlayStation 5 Slim during your summer sale in June 2024. I originally raised this concern via email i...
Global Protect VPN connects but data stream blocked
I have a similar problem to previous posters but cannot see a cut and dried resolution. I've been with EE since the middle of June 2022 and initially everything was fine until about 4 days in when my wife's (works from home) connection through our ho...
Broadband and app
Hello I recently been moved back to EE from BT, the problem I have is my account number but I can't make it work to add my broadband on the app. I've been sent a bill which is due to be paid on 28th £39.99 but I can't view it at allI also got an emai...
