The EE Community

Open reach cancelling orders

Horrendous experience with EE. 3 orders placed for a broad band router each time Iv been told by EE it would be sorted and open reach cancels it because they don’t recognise my post code even though they sent a router here weeks ago. EE no help they ...

Now TV Boost Ultra - is this available on EE

Just bought a new tv and wanted to watch sky sports on ultra HD (via Now TV)Spoke to someone at EE and they said I was paying for the UHD package, but the UHD channels are not available on the guide.  When I go to the Now TV app, I can see that my vi...

Contact ee to activate persona hotspot

I try to turn on my personal hotspot but it says i should “contact ee to active on this account” and i dont know what to do. My mobile data works abroad but hasnt worked in the uk for some time, any tips?

EE App

I have had the EE app running perfectly for the past 6 months, but as of this month it just doesn't work at all. For some reason i can't get past the log in page and or I get error messages. Is anyone else out there having the same issue, does anyone...

Coverage in Woburn Sands

Update: 01 July 2025  Over the past month, our engineers have accessed the area and built the equipment needed for the new mast. We are working with the power company to install the power supply needed for the new mast. Barring any unforeseen circ...

Getting very frustrated porting one of two numbers

It seems that because i have two numbers on my account ( for over 5 years) it's proving difficult via the ee app to get my pac code! It says go to switching on the app yet no such option exists. Seems a real rip off they make it so impossible.  No.li...

Chase up a complaint

I have had a complaint open for about 6 months, I used to get a call on it every few weeks to update me, I have heard nothing now for about 6 weeks. I have no idea how to chase it up, when I call 150 I cannot work out which option to pick. Anyone kno...

Landline doesn’t ring when someone calls it.