Contact ee to activate persona hotspot

matthewse07 · ‎29-01-2023

I try to turn on my personal hotspot but it says i should “contact ee to active on this account” and i dont know what to do. My mobile data works abroad but hasnt worked in the uk for some time, any tips?

Schockwave · ‎29-01-2023

Hello @matthewse07 ,

Welcome to the community,

Are you a pay as you go or contract customer?

Do you have enough data?

If pay as you go, when did you last use your data, top up etc?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

bristolian · ‎29-01-2023

Sounds like the underlying issue is your lack of mobile data, and the hotspot issue is just a symptom. Go with the questions already posed, you can check your data allowance by texting BALANCE to 150

caitd22 · ‎08-08-2025

im having the same issue, did you find the cause/ a solution. i have 124 GB of data left but it isnt working and i have done a network reset. idk what to do.

Christopher_G · ‎08-08-2025

Hi @caitd22

Welcome to the community.

What kind of device are you using? Is the phone software on the latest version?
Chris