Contact ee to activate persona hotspot

[matthewse07]

I try to turn on my personal hotspot but it says i should “contact ee to active on this account” and i dont know what to do. My mobile data works abroad but hasnt worked in the uk for some time, any tips?

[Schockwave]

Hello @matthewse07 ,

Welcome to the community,

Are you a pay as you go or contract customer?

Do you have enough data?

If pay as you go, when did you last use your data, top up etc?

[bristolian]

Sounds like the underlying issue is your lack of mobile data, and the hotspot issue is just a symptom. Go with the questions already posed, you can check your data allowance by texting BALANCE to 150