Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 172702 Views
  • 50 replies
  • 24 Helpful

Addons purchase error STILL NOT FIXED

Just thought I’d check to see if this has finally been fixed after around six months… and of course it hasn’t! At least stop lying to me by saying you’re ‘working on fixing this page’.

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Harry92 by Investigator
  • 331 Views
  • 2 replies
  • 1 Helpful

Data

So it says I have 25GB data a month, but it never works out of the house to connect to the internet and I always have to get WiFi from wherever I am and isn't always available so I am hoping this can be amended 

Data

I recently got an iPhone 15 from an EE store. The guy asked me about data and we found a plan where it wouldn’t run out. Last month I spent over £80 on back up data because it ran out. I’m on a 2 year contract and can’t afford to do that every month....

No cell or data signal

I lost my cell and data signal on Friday and don’t know what to do. No one can call me as a message says my number doesn’t exist. I’ve updated my phone cleaned the sim etc but still nothing. It’s been days now and no one has come back to me. 

Kjwhitter by Investigator
  • 485 Views
  • 7 replies
  • 0 Helpful

Lost mini WiFi data

All my 25gb of data has been used where would I find out in detail where the data was used, ie-  How much data used on each websites etc.

Bryan777 by Investigator
  • 458 Views
  • 5 replies
  • 3 Helpful

Mobile Data

I'm considering upgrading to Galaxy S24 pay monthly,  but I need only 5gb of data. The upgrade offer shows a minimum of 28gb data. Is 5gb data not available?

My internet is very bad

My internet is very bad right now, 24/09/2024, horrible, when the night comes my signal down to 4g, i’ve a ilimited plan and expansive, I want a good service EE

Hot spot

My phone hot spot connection will not work with FTP file transfer protocol since EE changed the IPv4 to 6 so they are forcing me to buy a Wi Fi dongle for my work