Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 137 Views
  • 2 replies
  • 6 Helpful

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 166014 Views
  • 50 replies
  • 23 Helpful

How do I check the data on a pre-paid sim which is in a camera

Hello is there a way to check the data in a sim which is in a camera - it is a pre-paid 120gb sim for 12 months and I didn't have to register to get it to work - when I try and link it in the app it tells me to give the pin sent to the phone which I ...

Jaine138 by Explorer
  • 1577 Views
  • 4 replies
  • 0 Helpful

Suspended cards

Hello. We been abroad and spend all our data. And bill is paid ,but our cards is still suspended. Please,could you help me,as we need to use our data.thank you

Za28 by Visitor
  • 343 Views
  • 3 replies
  • 0 Helpful

Hi my internet has stopped working what czn I do

Jj5244 by Visitor
  • 956 Views
  • 1 replies
  • 0 Helpful

I know this was posted last year but just a word of warning to others, the no-frills plan is for basic users. On this plan, I struggled to access services such as Apple Pay and respond to Nest Doorbell notifications - all that with a wholesome 5G con...

Transfer WhatsUp

I am transferring from BT to ee mobile account and have been given new replacement sims for phones. Our numbers will not be changed. Before I do this - will I lose all historical messages on the WhatsApp existing on my phone ? 

yonee1 by Visitor
  • 437 Views
  • 3 replies
  • 1 Helpful

Hotspot not working while roaming abroad

I am currently outside the UK, in the EU and I have a my traveling pass on (paying an extra 2.47£) and while I have access to my data on my phone, I am not being able to use my phone as a hotspot to access the internet on my laptop. I tried everythin...

Bashirs by Investigator
  • 25128 Views
  • 18 replies
  • 2 Helpful

Resolved! Please give me answer

I from Korea and arrived here yesterdayI buy the sim at Korea so I need charge the databut because of my language level I think I buy new oneso I want to cancel that and buy just data

Jinhyung by Visitor
  • 363 Views
  • 1 replies
  • 0 Helpful