Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
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  • 50 replies
  • 23 Helpful

Re: Data says “searching “ issue please help asap

You probably wont get any useful help here.I have the same issue.I had my iphone on an EE payg sim.I though i was using it, but apparently not through EE (iphone!).They disabled it (Ofcom rule)It went into the searching state.I bought a new EE sim, b...

APN SETTINGS AND USERNAME AND PASSWORD

Hi i have a EE essential sim card currently in a tablet , can i use this sim card to give access to the cloud for a Blackview Dr900s dashcam ?If yes what would the username, apn name and password be please ?

AddOns

I need to buy an add -on but the page is unavailable - how long will it be down for??  Is there another way of getting an add on - I just need to use credit to buy data.

NeilMa by Visitor
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  • 1 replies
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Resolved! Add data

Why is there no option to add the unlimited data for 7 days? I don't understand how to buy this as there is no add data option 

Re: Mystery excessive data usage

I've just discovered I'm supposed to have used 19.9GB in 7days. Impossible as it's been Christmas and I've been at home so if I've been on my phone it's via wifi. I messaged and the lady said Yahoo and The Telegraph are amongst the main days users. I...

Evans521 by Investigator
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  • 6 replies
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Data gifting

Why will it not let me gift data to one person on my plan but it will all the others

cannot connect to internet with mobile data on samsung s8

recently purchased a samsung s8 and i cannot connect to internet using mobile data.i can send and receive texts and calls.can connect through wireless network.phone is unlocked but i have a sim only contract with EE.sim card works fine in my old s5.A...

dave13710 by Investigator
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  • 13 replies
  • 1 Helpful

No service

I have upgraded from an iphone 11 to an iphone 14 and i have put the sim from my 11 into the 14 but its not getting any service. How do i get service on my new phone?

Harryf55 by Visitor
  • 302 Views
  • 1 replies
  • 1 Helpful