Shouldn’t I be able to use data when also on a call?

[Mrsjessop]

I’m pretty sure that I could previously be on a call and also access data services at the same time, but for the last couple of weeks I’ve been unable to, and now I’m wondering if its all in my head that I previously could lol.  It’s frustrating as I need to be able to look things up whilst chatting to people.

Using an iPhone 16 Pro on the latest iOS 18.6.

[bristolian]

4G-calling (VoLTE) & 5GSA-calling (VoNR) support mobile data whilst on a call.

2G doesn't. The older narrow-band voice codecs are another clue of 2G, compared with wide-band HD voice of 4G & 5G

[Leanne_T]

Hi there @Mrsjessop 

Thanks for coming to the community 🙂

Do you get an error message when trying to access data when on a call? Can you access data once the call has ended? 

Also, is this happening in multiple locations? 

Leanne 🙂

[Mrsjessop]

I'm not going mad then - I did used to be able to lol  Thank you for your response.

[Mrsjessop]

I get a message to say that cellular data is not available during a call.  Coincidentally, shortly after posting my message I received an update to my phone with fresh carrier settings (if prompted by my post here then I'm impressed that's an added automation!).  I will test it out over the next few calls and post again if it's still an issue, and if so where location-wise it's happening (as per your question)

[Leanne_T]

Hi @Mrsjessop 

Can't take the credit for the update, but I hope this works for you and please do let us know how you get on 🙂

Leanne.