Data usage

[MarcinT]

Hi I have unlimited data in my plan but usage history shows i'm out of allowance ?

Can someone explain me what heppend ?

[XRaySpeX]

Are you on PAYG?

[MarcinT]

no pay monthly 

[Peter_W · Accepted solution]

Hey there @MarcinT 😊

Welcome back to the Community!

I believe what you're seeing here is your giftable allowance. 

All unlimited data customers can gift up to 100GB of data a month to the other numbers on their account, if they have them, so this amount would show here.

Peter

[MarcinT]

What about 6.56Gb left and 0Gb left ? 

[Gareth43]

They also on my sim only contract and I have unlimited data also. Sometimes when you upgrade or update you’re plan and get a new contract they add extra GB onto you’re account, for instance last time I upgraded they gave me an extra 8GB add on monthly  so that’s what they are, it’s just stating that you have so much left of the extra add on  you got. 

 

[Alex_H]

@MarcinT At the moment that is a part of how an unlimited allowance is shown in the usage section. With the one 100Gb giftable base and one 0B allowance showing as stacked, then the actual active allowance being used, it is the exact same on my unlimited plan but it nothing to worry about. 

Rest assured on an unlimited data plan your data allowance is unlimited and you cannot run out. The active data allowance in this section when on an unlimited plan, the 6.56GB in this case  is tracking how much has been used so far this month. 

Alex