Mobile Data

A place to ask questions and share tips about using mobile data.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 160366 Views
  • 50 replies
  • 23 Helpful

Resolved! Double Data

Had a text message from EE saying that they are offering double data free of charge but that t&cs apply. There is no link to the t&cs and the only ones I can find on the ee website relate to a double data Christmas offer or sim deal from 2021.There i...

Elmiga by Investigator
  • 34095 Views
  • 54 replies
  • 23 Helpful

Resolved! Data

Himobile data isn’t working on my iPhone despite having data? I’ve tried restarting my phone and this hasn’t helped.  

Spend cap

I have a spend cap of £20 as I am abroad but my 4g isn’t working? I have service bars but when I turn on my data it doesn’t work? 

5G WiFi box not allowing WiFi connection. Only ethernet.

I've been using the 5g EE box for about 4 months. I'm finding it really useful for day to day business dealings when I'm away from home.My problem is, recently I plugged it into my laptop to use via ethernet rather than WiFi (it's relatively faster),...

cY_Agent by Visitor
  • 397 Views
  • 1 replies
  • 1 Helpful

Data missing

Can anyone help My data starts again on the 4th of every month and yesterday I only received 20g out of 40 any reason why 

Dazza241 by Explorer
  • 288 Views
  • 1 replies
  • 0 Helpful

Resolved! Gifting data across accounts

I have separate mobile accounts for two phones in the family (I think this happened for historic reasons - one was originally Orange). Both accounts show on myEE, but it won't let me gift data across the accounts. Is there any way of doing this? Alte...

Help! Mobile data missing?!

 I purchased a sim from stansted airport on 2/8/24 for £25. I put the sim in on the 3rd August. I sent my first text to activate my data and I have also made a short phone call. However, I have now got no data. How has this happened? How can I get da...

IMG_0543.png IMG_0544.png
Chloe304 by Visitor
  • 329 Views
  • 1 replies
  • 0 Helpful