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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 213451 Views
  • 50 replies
  • 24 Helpful

Resolved! Camra app

Does anyone else have problems using the CAMRA app on 4G or 5G signals? mine works fine when I'm at home on wifi.

Resolved! Declining Signal Strength Lake District

Postcode LA22.  Data download speed early morning is 50 mps.  Over the course of the day it declines until it is 250kps early evening and unusable.  Seems to be a repeating issue. Can anyone help?  

SteveT11 by • Investigator
  • 1604 Views
  • 10 replies
  • 4 Helpful

Resolved! Mobile data problems

Hello. I am having trouble using an app called Untappd. I can use it without problems on Wi-Fi, but I’m unable to use the app with mobile data. I have tried restarting my phone and reinstalling the app but without success. All other apps on my phone ...

Tom414 by • Investigator
  • 3239 Views
  • 12 replies
  • 5 Helpful

Visited Norfolk beach yesterday

Visited a Norfolk beach yesterday,  noticed I had dual times. current time and uk time on phone. Then received a msg saying EE couldn't provide data roaming in this country! Msg said calls would be charged at £3.35 per minute. Glad I didn't call anyo...

Data

How can I easily reduce on line the allowance on my phone from 25GB to 10GB?

Resolved! Unable to open social media Apps and websites

Randomly my social media apps ( Facebook , Instagram) and their websites along other have stopped loading. When trying to load the website the following message appears :m.facebook.com uses an unsupported protocol. 

Ped89 by • Visitor
  • 870 Views
  • 1 replies
  • 2 Helpful

Resolved! Accessing social media content

If you're having trouble accessing social media content, ie pictures, comments or opening links etc it is probably due to the parental controls being set to  Kids under 13yrs.  Since renewing my contract I experienced this problem I phoned EE and the...

Sueirel by • Visitor
  • 666 Views
  • 1 replies
  • 1 Helpful

Youtube data usage

I have been notified by EE that I have used 8GB of my monthly data allowance only 6 days into my data cycle. My allowance is 10GB a month.I checked my app usage in settings and found that the highest user was only around 800MB. In total the app usage...