Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Data miss in monthly contract

Today my contract refresh. But this time I didn't get data in plan. What should I do?

Data usage

I have a question if anyone can answer please. Actually my monthly data is renewing every 14 date of the month . Today they are showing your package is renewing but in data they are showing 0MB . I don’t know what happened? Thank you

Hotspot and tethering

How weird is this so me and my girlfriend we both have the same EE SIM CARD I usually hotspot my ps5 and play online however today my hotspot randomly has stopped working during me playing Fortnite and now my ps5 won’t connect to my phone it keeps sa...

I can't use my data.

I have a contract which contains unlimited data, but now I cannot use the data.

EE network is an absolute joke!

I get near zero reception anywhere in the country, is it just me or is this network getting worse by the day?Now stuck on SOS mode (iPhone) on my mobile at the office #amazing.The best reception I have had recently was while I was abroad, on roaming!

Resolved! Gifting data

How can I gift dater

Resolved! Re: How can I buy more data?

Yes - I want to buy more data

Full Works SIM Only - Loss of 5G network when FUP data used up

Hi,Is there a reason why I am denied access to the 5G NR network when I have gone above my monthly data FUP? I am on an unlimited Full Works SIM only and my data is depriotised but this should not block access to 5G?

Travel data pass and Roam

Hi,Constantly having issues with trying to enable things by texting 150. I don't get a response for TRAVEL and have no idea if the pass is on or off. ROAM gives me a generic resposne. Nothing shows in my app dashboard for any of this.How do I know...

Resolved! Promotional Data

HiI’ve searched high and low for a solution. I purchased an 8gb sim with an additional 12gb every month for 6 months. It is in date as per the small print on the envelope.I've tried looking in add ons, it’s not there.I’ve text AL to 150 with details ...