The EE Community

Just saying order confirmed

Ordered phone on the 11th and not been delivered all it's saying is order confirmed and cant get through to anyone tempted to cancel order and go somewhere else @link

I can't claim the Galaxy Tab A9 I was told I could get with my phone.

I purchased an S25U 3 days ago and was told with my order that I can get a Watch 7 or a Tab A9 with my order. After doing a little bit of searching, I found a link to a Samsung website to which I could enter the phone/order details. Doing so tells me...

Tablet delivered with broken seal

Hello I have just agreed to a Broadband , TV and phone contract with EE.As part of the deal I was given a  Samsung Galaxy Tablet.When the Tablet arrived the seal was broken and the box was torn.After a few phone calls  I was given a link to contact E...

Unable to view invoices

Trying to view invoices on desktop browser - have tried various browsers and clearing cache etc but keep getting this error;Application error: a client-side exception has occurred (see the browser console for more information). Searching here seems t...

ESim Transfer- Multi Phone

I recently just got a 2nd Smartphone on for Work and 2 for Traveling and Events. Is there a limit to how many time eSims can be swapped since Samsung and EE does not support sim transfer as of yet. 

Cannot speak to anyone

What is going on? I urgently need to speak to someone and I am massively frustrated. I am convinced I have been hung up on when being connected. This has happened 3 times in the last hour. I would give up only this is an urgent matter. Now the record...

Ee and sky q wifi booster issue

Hi after months of backwards and forwards with sky and replacement sky q boxes.Hi everyone, i think i have finally got to the bottom of my issue.My setup was the new ee hub and 3 ee wifi boosters. Sky q main box hard wired, x3 mini boxes, one of whic...

Unfortunately we’re unable to complete your order online right now.

Hello,I've tried to upgrade my phone twice now and can't complete the order. First was in the shop- the final stage wouldn't go through as my address was entered twice somehow and told to try again in 30 days. I've now tried ordering online two month...

Order query

Apple desktop not connecting to Apple email

My Apple desktop iMac stopped connecting to Apple Email, on 22nd June.But my iPad and Laptop do connect.However, Apple have looked into this (extensively), and say it is a network issue, not an Apple Mail issue, as they found other problems with my c...