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Unfortunately we’re unable to complete your order online right now.

AH1212
Visitor

‎21-02-2025 12:57 PM

Hello,

I've tried to upgrade my phone twice now and can't complete the order. First was in the shop- the final stage wouldn't go through as my address was entered twice somehow and told to try again in 30 days. I've now tried ordering online two months later and I get the message 'Unfortunately we’re unable to complete your order online right now. You can try again in 30 day's time, or call us on the number below'. 

Any advice? 

Thanks

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎21-02-2025 02:44 PM

Hi @AH1212 

I would suggest calling as the message says. 

There is no account access on these forums. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Davebelton
Investigator
Investigator
In response to Northerner

‎17-07-2025 12:06 AM

The app is rubbish keeps crashing and as opposed says you cannot checkout their loss!!

0 Helpful
Leanne_T
EE Community Support Team
In response to Davebelton

‎17-07-2025 09:07 AM

Morning @Davebelton 

Thanks for coming to the community. 

Have you tried deleting and re-installing the app? Does the same happen when you log into your EE account online? 

Speak to you soon 🙂

Leanne.

0 Helpful