Community Activity

Resolved! Transfer from BT

I was transferred automatically from BT to EE for broadband.  I was a fairly new customer to BT and was paying 29.99 per month. BT informed me my bill would remain the same however I have been charged monthly £32.99. 

AB9999 by Visitor
  • 106 Views
  • 6 replies
  • 3 Helpful

Unable to to change password on EE smart hub

Hi All As above if I use the standard address of 192.168.1.254  I get an error, site unreachable.If I use 192.168.1.1 I get the admin page fine but at Advanced then system to change password I have no system setting.I can change the wifi but not the ...

Resolved! Help with understanding services moving from BT to EE please?

Hi all.Fairly new the EE community, used to be over there in the BT forums alot, took the opportunity to migrate to EE last night as the pricing was favourable, did it all online. Also DarrenDev said over on the BT forums that UltraBoost would only b...

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ee code

hi I took out a new contract and ee hasn't added my perks code i have phoned ee and they said they cant add it on, please can someone help with this thank you 

sastle by Investigator
  • 9 Views
  • 0 replies
  • 0 Helpful

EE Smart 4G Hub

Hi,hopefully someone might have the answer to this.I bought this hub from EE shop about Jan 25,it works ok but i have to re-boot it every single day without fail.It is driving me nuts,hope someone can help.

jockwav1 by Established Contributor
  • 806 Views
  • 29 replies
  • 9 Helpful

Resolved! I can not access internet using mobile data while abroad.

Having ran out of data, I moved to unlimited data. For some reason or another, I have no access to the data (text and phone calls all work, and I have full connection and hotel WiFi services ). I have spent at least 4 hrs yesterday trying to resolve ...

Mart45 by Explorer
  • 54 Views
  • 10 replies
  • 1 Helpful

Mixed Message from EE

ee says this to me... so I ask for the balance and I get this... then they tell me I dont pay the bills on time - but how Can i when the messages I get from EE are so mixed. One min I own money. the next min by balance is zero. Where is the clarity? 

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Fold 7 Order

Hi all,  I pre-ordered the Fold 7, which is part of the plan; I have to trade in my current device. Currently waiting for confirmation on the delivery date. When ordering in store, they believed it was due on the 18th. My concern is that I have a lim...

Not receiving text messages

I haven’t received a single text message since April 26th. I only realized this when I needed a verification code sent to my mobile and did not receive the text message. I think there is a problem with my account.

Carrie50 by Investigator
  • 57 Views
  • 14 replies
  • 0 Helpful