Not receiving text messages

[Carrie50]

I haven’t received a single text message since April 26th. I only realized this when I needed a verification code sent to my mobile and did not receive the text message. I think there is a problem with my account.

[XRaySpeX]

@Carrie50 : Are you on contract or PAYG?

Is everything else working? Just receive texts not?

[bristolian]

Try sending a text message to yourself - does it send? And do you receive it?

Try texting NUMBER to 150 - do you receive a response?

[Carrie50]

I can send text message to 150 but failed to send to myself. Thanks.

[Carrie50]

I am on PAYG.

Everything is fine except receiving text messages. Thanks.

[Ritu_D]

Good morning @Carrie50 

Thanks for reaching out to us here on the community. 

Thanks for confirming you can text 150, do you see a error message when you try texting yourself? 

What phone are you using?

Ritu 

[bristolian]

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@Carrie50 wrote:

I can send text message to 150 but failed to send to myself. Thanks.

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Not sure whether this means the message failed to send? Or whether it means that the message has sent, but failed to arrive?

In either case, your symptoms could be consistent with a PAYG line that's been hibernated due to non-usage. Read the following help-page, do the timelines fit?

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-... 

[Carrie50]

Yes, I can see a error message.

I am using iPhone. Thanks.

[Carrie50]

I am under subscription plan. I renew my plan monthly  so I think it is not about the  hibernation? Thanks.

[bristolian]

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@Carrie50 wrote:

I am under subscription plan. I renew my plan monthly  so I think it is not about the  hibernation?

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You mentioned in your post of 9.30am today that "I am on PAYG".

Having a monthly add-on, if that's what you mean, is still PAYG - regardless of how often or regularly you top-up. Pay-monthly is generally taken to mean having a monthly billed contract with a minimum term.

If you're on PAYG, recheck the timelines in the hibernation link as it absolutely could be the reason for your problem. If you're getting a bill each month, please confirm.