The EE Community

Extra charges

My last bill had extra charges on. When I downloaded the bill I can see that I have been charged six times for sending one message to radio 2. Can anyone explain why I might have been charged six times for one message? 

Parental controls blocks apps

Hi,I have to enter pin every time I go to any app, eg. Netflix even though Netflix already has parental controls. It’s really annoying as every time kids turn on tv they need a pin to just get into the app at all.i want parental controls on EETV but ...

Where is my PAYG Sim card?

bought PAYG sim card online back on 17th June, still waiting for it to turn up. "the UK's No. 1 network"? not really.  

Unusual text message

Read moreHas anyone else had a text message that shows up as EE but says it’s from BT claiming they haven’t sent a kit back (no idea what kit they are referring to) and that an extra charge will be on the next bill with a link to click. I’ve checked ...

Monthly plan handset delivery

Problems tracking order 

Hi can sumone help ive left EE why am i still getting billed im sure im due a re

SSL errors on websites since changing to EE

While with BT I could acces https://www.playnewz.com/Its related to an old FPS online game I have played for years.Since changing to EE the site throws SSL errors on connecting.The site admins say the website is configured correctly and that my ISP m...

text problems

Hi, does anyone have any suggestions please-  for the last 4 weeks or so I've been unable to send texts from my iphone in UK to my Mum's mobile phone number in Ireland- she has a basic mobile (not a smartphone). Up until recently this wasn't a proble...