text problems

slairey
Investigator
Investigator

Hi, does anyone have any suggestions please-  for the last 4 weeks or so I've been unable to send texts from my iphone in UK to my Mum's mobile phone number in Ireland- she has a basic mobile (not a smartphone). Up until recently this wasn't a problem and I could send texts to her successfully but now they don't go through at all! I'd be very grateful for any ideas! 

11 REPLIES 11
bristolian
EE Community Star
EE Community Star

Is your Mum using a UK mobile roaming in Ireland? Or is she using an Irish mobile?

Can you text other numbers? And if she's using an Irish number, can you text other Irish numbers?

What happens when you try sending your Mum a text message?

My Mum has an Irish mobile. I can text all other numbers fine including my sister who is also living in Ireland with an Irish mobile. When I try to send my Mum a text message there is no response or any sign that it’s been sent. 

bristolian
EE Community Star
EE Community Star

Does your phone say "message sent" or indicator to the same effect?

No- phone doesn’t say message sent or no indicator to same effect. 

XRaySpeX
EE Community Star
EE Community Star

Areyou on contract or PAYG? If PAYG, do you have enough credit to send texts abroad?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Hi, I’m on PAYG and yes, I have enough credit to send texts abroad. 

XRaySpeX
EE Community Star
EE Community Star

Good! Are you inserting anything, like emoticons, into the texts that could possibly turn them into MMS which a non-smartphone might not accept.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

No- not using any emoticons or anything similar just basic text. 

bristolian
EE Community Star
EE Community Star

I'll rephrase my previous question... presumably your phone used to send messages to your Mum's Irish number exactly the same as any other number... but are you saying that it's now not saying "message sent" or anything, but is (presumably) giving a "message failed" or similar?

Can you call your Mum's Irish number?