SIM cards & Porting

Old number

Hi everyone,I used to have an old UK mobile number which I moved through the years between different networks. I'm not even sure from which network originated.The number was last in use in 2021 on the EE network. I closed the account and the number i...

Transferring number

I’ve joined EE from Vodafone. I purchased the contract in a shop, and I gave them my PAC number so I could keep my number when I moved over to EE. As instructed I put my new SIM card into my phone when I got home and the staff member said it normally...

Work phone SIM card not working - how do I get a replacement?

Hello, my work phone is with EE and the SIM card isn’t working. How do I get a replacement? EE customer services on the automated phone say that the number is not registered with them. How do I talk to a customer service representative? thanks

Sim card broken, replacement not activated

Recently my sim card broke and i have had to get a new one. The guide on the EE website says that for a broken sim card all I have to do is order a new one and it will work automatically and doesn't need any further setting up.The replacement was del...

Confused on 20% off sim only offer

Awesome I am an existing customer I have a sim only contract and while logged in it says save up to 20% on a new plan. I also have a ee payg sim so was thinking I might upgrade that to a pay monthly sim.  Hmmm then it says am not eligible for a secon...

New sim deal.i have just signed up to a £25 a month sim only deal.to which i wa

I have just signed up to a £25 a month sim only deal...for which I want to use in my new 5g device , they have said they are Not sending me a sim & will just upgrade my old one..they will have trouble as I lost it last year..so ee send me my sim I ha...

If i upgrade my phone do i automaticaly get a new sim