SIM cards & Porting

Sim abroad

Hi there, I’m currently in Australia, I lost my simcard in Thailand and now I can’t log in to anything online abroad to pay fees and I think I’ll struggle cancelling my contract too, any way I can sort this?

Porting issue

So I requested to transfer my number from EE to Smarty recently and was expecting it to transfer over a few days ago. However this did not appear to have happened as expected, My EE aim went dead and I therefore put my new SIM into my phone and was s...

SIM only upgrade

Morning!I've just upgraded to a SIM only plan. I know I keep my number, but received a message saying the new SIM would be sent 2nd class. I've not received anything. Is this just a standard message? Will I get a new SIM or do I just transfer it fro...

incomming calls issue from sky/o2 numbers

Weirdest thing , i recently moved across from sky mobile - my number will not allow calls in from o2 /sky numbers . i can call them though and recieves texts etc just not calls . any ideas on how to fix this ?

Can’t receive calls or texts after porting

Hi allI ported from 02 and my old sim stopped working about 48 hours ago. My new iPhone 14 shows my correct number in settings and shows the correct number when I call people but I can’t receive calls or text messages. I’ve restarted the phone a numb...

Resolved! NEw customer order update

good afternoon, I am after an update on a sim only order I places on 29th May, other than the order confirmation I've had no updates and no sim delivered? I have asked my number be ported from Vodafone could that be the hold up, if so how can I chec...

Resolved! Nano Sim Card replacement.

How to replace the new nano sim card? How to order?

Replacing SIM in 5g laptop whilst on holiday

Hey people, Im an existing Pay Monthly customer and am thinking of getting the Samsung Galaxy Book 3 Pro 360 5g through EE. My question(s), would EE send me a sim with a new number for the laptop and, if i were to take that laptop on holiday, could i...

Re: Nano Sim Card replacement.

Hi, how do i get a nano sim card? I have a new phone and my old sim is too big, thanks

When will my old number switch over

Ordered sim on 24/05/2023 over phone gave pac number in an who I spoke to said they sort everything your end. I’ve put new sim in and it’s not my old number, will it take 24 hours from the point of putting new sim in? I need people/work to be able to...

SIM cards & Porting

Forum Posts