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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Resolved! How do I transfer my phone number?

I’m on a 2 year contract that expired on the 19th of Jan. I went into an EE store to change my plan. I’m on a plan with multiple people, and I am not the account holder, but the man said to purchase a Pay as you Go sim. I’ve got a temporary number bu...

Registering with BT phone number

I recently bought a phone on a monthly payment plan with EE but transferred over my BT phone number. I have started the registration process but when i get to the “enter phone number” section and enter my phone number it says it does not recognise it...

bebegirl by • Visitor
  • 483 Views
  • 2 replies
  • 1 Helpful

Resolved! 2 sims with same number but from different providers

I have recently switched from EE to virgin and wanted to keep my number. Virgin messaged me to say that the switch has been completed. However I still have service on my EE SIM card with the same number as my new Virgin sim. This means I currently ha...

Bb2022 by • Investigator
  • 1320 Views
  • 3 replies
  • 3 Helpful

My sim

I’ve not used my fone fr 1 1/2 years. Just got a new fone and it’s not recognising the number wat do I do. It’s the iPhone X 

Sim swap while abroad

Hi, our phone got stolen while abroad. A friend brought a new EE sim card. But how can we swap the number to the new sim card? We cant get a pac code on the old sim since it is stolen. Also I assume you dont use a Pac for EE to EE swap? The new sim c...

Andries by • Visitor
  • 929 Views
  • 1 replies
  • 0 Helpful

sim card

Hi please could you tell if if the following sim number is still active.xxxxxxxxxxx                    Les.   [Mod edit: Please do not post personal information on the public board. Thanks!]

0911 by • Visitor
  • 392 Views
  • 1 replies
  • 0 Helpful

What is an eSIM and how do I set it up on my phone?

An eSIM is just like a traditional SIM card, the eSIM stores data that's needed for your phone to use the EE network but it's embedded in your phone so it can't be removed.If you'd like to setup an eSIM on your EE device, please visit the help page f...

Sorcha by • Former EE Community Manager
  • 4979 Views
  • 3 replies
  • 1 Helpful

ESim Activation

So I had my phone replaced today under insurance and I was amazed that I had to re add my ESIM card for my phone. Managed to order an online one and successfully added it to the phone. Of course the sim isn’t working right now because I need to activ...

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