SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Forum Posts

EE app porting numbers from BT to EE

I'm in the process of moving 4 mobile numbers from BT to EE , numbers came from a BT family sim deal and I've been given the PAC code which is the same for all 4 numbers when porting to EE. I don't have my new  EE  sims yet but Ive logged into my EE ...

Upgraded phone but number hasn’t moved to new sim

Hello! I recently upgraded my phone (existing EE customer) from an iPhone 11 to 12. I moved everything over successfully, then followed the instructions to activate the new sim (type phone number and serial number etc). Despite this, the number has n...

bxbe by Explorer
  • 402 Views
  • 1 replies
  • 0 Helpful

Resolved! Re: Pin and puk lock

I wanted to lock my SIM so clicked 'lock sim' in security & it asked for a "SIM pin”. I thought it could only be the PUK but that failed. I've not tried again as 3 wrong ones & it locks the phone. Should I be doing something different?

Resolved! Wrong number on phone after port

Hello,I've got the "wrong number showing on phone after port" problem and wondering if anyone has ever found a solution.I have a Samsung galaxy A20e phone, brought my phone number back to Ee last Monday and all works ok ,correct number on calls and t...

djhart06 by Contributor
  • 21269 Views
  • 17 replies
  • 11 Helpful

Re: How do I get a replacement sim card (pay-as-you-go)?

What if i need just a replace prev sim card? I'm in Poland currently, can't call and recieve calls, roam is not activated as i understand, can't call to EE well, it will cost me a fortune, i've got 10 £ on my pay as you go acc, bank acc binded to it ...

savaon by Investigator
  • 957 Views
  • 6 replies
  • 2 Helpful

I'm moving to EE from BT

Apparently BT are moving all their mobile customers to EE over time so I agreed (two mobiles, so two phone numbers/two AC codes) when asking about another issue with my BT broadband. I sent my PAC code over this morning, have set up my EE account but...

LP13214 by Visitor
  • 557 Views
  • 2 replies
  • 2 Helpful

New Sim

My new sim card is not registering my phone number on my upgraded Samsung phone. Phone number hasn't changed and my previous phone was also Samsung. I've tried lots of things but nothing working. Help! 

Frankie25 by Investigator
  • 472 Views
  • 7 replies
  • 1 Helpful