SIM card

[Natasha271]

My SIM card says no network, so I ordered a new one but is still saying the same thing. What shall I do ?

[Leanne_T]

Hi @Natasha271 

Thanks for coming here. 

Does the new SIM card work in any other phone? 

Have you registered the new SIM? 

Leanne 🙂

[Natasha271]

Hi,

I tried activating it but it said it will send an activation pin to my old sim to activate the new one. However how can I get messages if my old sim is broken 

@Leanne_T 

[Christopher_G]

Hi @Natasha271 

I recommend speaking to our technical support team, or popping into your nearest EE store so that they can check this and order a SIM for you.

Chris

[Natasha271]

@Christopher_G 

I can’t use my phone to call ee due to my sim being broken so I use someone else’s phone to call them, but due to it all being automated and not a real person it just assumes that the phone im calling is the one that’s broken and doesn’t help me 

[Christopher_G]

If you follow the options for technical support, you should get through to someone, @Natasha271. You can then give them your number to bring up your account and complete security.

Chris