Sim still not working.

[D-a-v-3]

EE sent me a new Sim, got it 48 hours ago, it wont work.

Expecting important calls form doctors.

EE tell me it will come on at some point. 

When?!!!?

[Leanne_T]

Hi @D-a-v-3 

Thanks for coming here. 

Was this a replacement SIM card or a new account with EE? 

If this was a replacement, what was the reason for the new SIM? 

Thanks 🙂

Leanne. 

[D-a-v-3]

Hi, it was a new sim, I rang about something else but the fellow said i should have a new one, because the other one was from 2016.

Genuinely do need it to work. Am waiting for doctors calls. Still not working. PITA

[Leanne_T]

Is the old SIM card still working? @D-a-v-3 

Leanne 🙂

[D-a-v-3]

I switched it yesterday and again this morning.

Woman who called from Plymouth said when that one begins to fail, this new one will have begun to work.

But the old one isnt working now and neither is the new one. 

So theres no solution except waiting?

[Leanne_T]

The new SIM card should have registered if the old SIM is no longer working @D-a-v-3 

Have you restarted the device? 

Do you have any signal showing? 

Leanne. 

[D-a-v-3]

Yes restarted, full signal.

[Leanne_T]

What happens when you make a call or send a text? @D-a-v-3 

Leanne.

[D-a-v-3]

I nearly die, because it doesnt work, and i need to talk to my doctors. 😤