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EE SIM card works for a little while when inserted then stops.

AmberwellT
Visitor

‎31-08-2023 01:39 PM

I have a Samsung dual SIM phone and successfully ran with 2 SIMS for over a year. The EE SIM card works for a little while, then the phone says no SIM card inserted in the slot. On numerous ocassions I would swap to two SIM cards over in the slots. My personal one always works in whichever slot it is in, while the EE one only works for a little while. I received a new SIM card and insterted it yesterday and it is doing the same thing. Works for a little while then stops. Again I have swapped between the 2 SIM card slots and my personal non-EE works fine in either slot and the EE fails without warning. Any suggestions? 

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎31-08-2023 02:09 PM

@AmberwellT  It sounds like you need to request a replacement SIM card.   You can call customer service or go to a EE store to request this but if you go to a store you’ll need in date photo ID with you 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Northerner
EE Community Star
EE Community Star

‎31-08-2023 02:14 PM - edited ‎31-08-2023 02:24 PM

Hi @AmberwellT 

What device model do you have and have you checked out the Samsung uk forums.

What set up do you have for both sims. 

I know there used to be issues on dual sim phones but not sure if Samsung fixed the issue. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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