The EE Community

When will it reconnect after late payment

hi  paid my bill two days ago as I need to set up dd so I completely forgot it was due. it’s been two full days and still no reconnect of broadband.. is this normal ? 

Been two days since paying late bill but still no internet?

how can i get sub titles withh ee television

how can i or is subtitles not posible on ee

Replacement of a faulty sim

Hi. I went into my local EE store with a problem on my sons handset and it was established that his sim card was the same that he’s had for over 10 yrs, so needed a new one. I’m the account holder and despite having a photograph of both D/L and Passp...

Internet is not working

Hi my internet is not working.please check what the issue is.Many thanks,Tetyana 

USA data

I’ve just landed in the USA and as per usual EE have sent a text saying  “To access your UK plan allowances you can choose either a £5 24-hour or £25 7-day Zone 1 Pass. Visit http://add-on.ee.co.uk for free to purchase.”however when I click the link ...

URGENT: EE Content Control: Whitelist our website domain

Dear EE Team,We are saas based company which provides web based software for Interactive Demo Building more details at:  https://www.storylane.ioWe observe that our various UK based customers, who are on EE network, are not being able to access our o...

Mobile Wi-Fi stopped working it’s unlimited and does not run out till dec 25

EE Mobile Broadband - Poor!

Hi,Just moved to an EE 4G Mobile broadband router after many years of BT stability and everything working 24/7.We stay in a bungalow and the previous router was in the loft and provided great signal across the house, so everything worked. The new EE ...