SIM cards & Porting

Can’t receive calls or texts after porting

Hi allI ported from 02 and my old sim stopped working about 48 hours ago. My new iPhone 14 shows my correct number in settings and shows the correct number when I call people but I can’t receive calls or text messages. I’ve restarted the phone a numb...

Resolved! NEw customer order update

good afternoon, I am after an update on a sim only order I places on 29th May, other than the order confirmation I've had no updates and no sim delivered? I have asked my number be ported from Vodafone could that be the hold up, if so how can I chec...

Resolved! Nano Sim Card replacement.

How to replace the new nano sim card? How to order?

Replacing SIM in 5g laptop whilst on holiday

Hey people, Im an existing Pay Monthly customer and am thinking of getting the Samsung Galaxy Book 3 Pro 360 5g through EE. My question(s), would EE send me a sim with a new number for the laptop and, if i were to take that laptop on holiday, could i...

Re: Nano Sim Card replacement.

Hi, how do i get a nano sim card? I have a new phone and my old sim is too big, thanks

When will my old number switch over

Ordered sim on 24/05/2023 over phone gave pac number in an who I spoke to said they sort everything your end. I’ve put new sim in and it’s not my old number, will it take 24 hours from the point of putting new sim in? I need people/work to be able to...

Chose to keep my old number when joining EE, but it's been 7 days?

Hi there,I've run into a bit of a problem - so I'm trying to change my contract from Tesco to EE, and I ordered the SIM on the 25th of May, so last Thursday. Given the weekend and bank holiday Monday, I knew the SIM wouldn't arrive immediately, but ...

Left EE but phone was on call forwarding

Wonder if anyone can help, I’ve just left EE and had my phone on call forwarding to new phone number/provider. I am taking my number with me and am told the switch has happened but not receiving texts or calls on my new phone.once the sim is deactiv...

Resolved! Old number hasn't switched

I used to use Giffgaff, before switching to EE several months ago. On Thursday, I (after a long search) finally found where to fill in the form. I got a PAC from Giffgaff and gave it to EE along with my old number. I received an email saying it would...

difficulty with new sim

i was sent a new sim. my old phone was not suitable for the new sim so i obtained a 4g phone and put the new sim in that. the new phone works fine except i can't make phone calls. i have tried to activate the new sim but no luck. now my old phone see...

SIM cards & Porting

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