Replacement sim

Jedi75 · ‎02-02-2023

How do I get a replacement SIM card. I can’t phone as my original phone is unavailable

XRaySpeX · ‎02-02-2023

Why do you need 1?

Go into an EE shop with Photo ID & they'll transfer number & credit if applicable to a replacement SIM of correct size for free or order a replacement SIM online at Order a replacement SIM for £1.50 or phone CS for one. It will come as a Combi-SIM with all 3 sizes as push-outs.

You can only use the online form when you just need a different sized SIM for a new phone.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎02-02-2023

Why do you need 1?

Go into an EE shop with Photo ID & they'll transfer number & credit if applicable to a replacement SIM of correct size for free or order a replacement SIM online at Order a replacement SIM for £1.50 or phone CS for one. It will come as a Combi-SIM with all 3 sizes as push-outs.

You can only use the online form when you just need a different sized SIM for a new phone.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

ro6T · ‎09-02-2023

Or head over to get an e-sim.

gunishd · ‎16-03-2023

Note that the E-sim Requires a OTP sent to the orignal SIM and canbbe done on the app if you already have teh SIm working, if not you will have to do this process after requetsing a new SIM.

As of today you can also request a new SIM on the My EE app by going to:

Profile/settings/replace my SIM (£1.50 2-4 days)

James423 · ‎06-05-2023

How do i get a replacement sim

XRaySpeX · ‎06-05-2023

@James423 : Read the Solution to this thread you latched onto.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Paulelec1 · ‎06-07-2023

How do I order a replacement sim

James_B · ‎06-07-2023

Hi @Paulelec1,

Welcome to the EE Community. 🙂

What is the reason for needing a replacement?

James

Beron · ‎20-09-2023

I was two weeks ago I request to replacement som but I didn't get at moment

James_B · ‎20-09-2023

Hi @Beron,

Welcome to the EE Community. 🙂

How did you order your replacement SIM?

Are you using a pay as you go or pay monthly plan?

James