SIM cards & Porting

new SIM/no service

just been given a new [old!] phone by my new employer and a SIM card in an envelope. put the SIM in, put the PIN in it as per the piece of paper and - nothing, no service. switched it off/on again. don't know what the phone number is but obvs have th...

EE App

I have just got my number ported from o2 to EE and linked my number to the app it shows on the website but not the app i don’t know what this could be as i’m new to EE any help would be good

Resolved! Old SIM damaged can't receive pin code to activate new one.

I have ordered a new SIM card due to my old one being damaged. When I go to aim swap it says we have sent a pin code to your old SIM to activate it. How is that possible if the only 3 reasons for swapping the SIM card are lost stolen or damaged? I ca...

Resolved! Replacement sim

Re: PAC code

How can I get pac code ************ [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Sim Swap Fraud

So EE did an unauthorised Sim swap to a hacker with my phone number, they went into my accounts and changed passwords, I couldn't use my phone to call them, no online chat unless you enter a code they send to your phone first. Anyway, hacker quickly ...

Phone number

I desperately need to get my old phone number back

Resolved! Re: How to get A PAC code to leave EE

I want to leave EE and move to another provider. I was on a rolling contract. how do I request a PAC code ?

switched too EE from another carrier number transfer completed no out going call

I have recently switched from UW to EE. and while I have had the confirmation the switch has been sucessfull i cant make calls out. Iv tried switching my phone on and off and even done a soft reset of my Iphone 14 Plus but still cant make calls. Has ...

Resolved! E sim

Hi @ all could someone help with a question. I have an iPhone 15 currently on o2 but I want to get a second line with ee as o2 is very bad service around where I live. so plan is to downgrade my current plan with O2 and still use my phone but with an...