SIM cards & Porting

Re: Absolute chaos switching from another provider

I just received my SIM in the post and activated etc.I tried to download an ESIM - but it just keeps giving me an error.I have tried several times, including Reboot and Wifi/4g - but no avail.Been trying for over an hour.

Resolved! Puk code

How do I find my Puk code I don’t have a account settings or menu bottom.

Resolved! Keeping my old number

I have the pac code and what do I have to do to keep my old number while I’ve received my new cim from ee?

Order eSim

Hello.I have a few questions, if you can answer them.1. Can I switch from another operator, with the same number, to EE?2. Is it possible to get this number not on a physical SIM, but in the form of an eSim?3. If the answer to the 2nd question is yes...

PAC code and ending contract

I have a multiple subscription with 2 numbers. I am trying to end the contract and obtain PAC for both numbers. Mine has gone through fine but my husband has been unable to get the passcode number from EE to allow for him to then get the PAC code. Th...

Pac code

Need to get a pac code for a sim card,tried the text service with the sim card,but nothing happens,it's a new pay as you go sim card,and when I put it in the phone it does not seem to be active.Any help please?

No service on new phone

I’ve just upgraded my phone from the I phone 13 pro to the iPhone 15 I’ve done what I believe needed to be done but now I have no service at all and doesn’t say I’m connected to the EE network. I thought putting my old sim in from my 13 would work bu...

SIM card

my sim card is not working

BT Family SIMs (4 sims) changing to EE and adding sims.

I have a BT family sim with 4 numbers in all and it’s about £50/mth for all. If I change my main sim to Smart plan All Rounder SIM Unlimited can I add new Sims to this and if so how much are they? I can’t seem to be able to change everything all at o...

Suspected SIM / phone issue

A couple of issues here on which I'd be grateful for any help. I purchased a new sim yesterday, new number with it. I was pay as you go before, but could not keep the old number due to the age of the phone / old number not being registered. The new S...

SIM cards & Porting

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