SIM card issues

Leighaxblack
Visitor

‎23-09-2024 12:25 AM

I’ve had this SIM card for a couple years now. 3 days ago I dropped my phone and it showed "NO SIM" I restarted my phone and it fixed itself instantly. A few hours after it was back up and running it said it again, I’ve restarted my phone, took the SIM tray and card out and wiped it. Neither of this has worked. Plsss help

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Ali_A
EE Community Support Team

‎23-09-2024 10:19 AM

Thanks for joining us on Community @Leighaxblack 

Are you able to temporarily test your SIM card in another device? 
It sounds like you may have a loose connection in your handset causing it not to read the SIM card. Testing your SIM card in another device, and also testing another SIM card in your device if you can, would confirm where the issue may be. 

Ali