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SIM Only upgrade - Start time in the past

timholgate
Visitor

‎22-09-2024 03:43 PM

Hi - my contract ended a year ago and has been in tick over since then. I have just done a sim only upgrade, and the start time is in the past according to the email - it hasn't updated on My EE yet, so I don't really know what to do. When would a plan normally start in this case?

If someone could also advise if I will be receiving a new SIM card, that would be great 

0 Helpful
2 REPLIES 2
Chris_S
EE Community Support Team

‎23-09-2024 08:08 AM

Hi @timholgate That does sound confusing.

 

If you've agreed to an upgraded sim only plan, your contract date would start from the day that you take out the deal, or a future date if your current deal hasn't ended yet.

 

I want to make sure that you get some clarity on your specific situation, so I'd recommend giving the customer service team a call on 150 from your EE phone, then a guide can look into your account.

 

Chris S

bristolian
EE Community Star
EE Community Star

‎23-09-2024 09:29 AM

@timholgate wrote:

If someone could also advise if I will be receiving a new SIM card, that would be great 

A change of price-plan is an account change and can be done remotely - it shouldn't necessitate any need to replace a perfectly working SIM.