Where’s my “eSIM”

[Ipod]

im (was) a lifetime 02 customer of 35+ years.

i think I’ve made a mistake switching to ee.

ordered a ee eSIM pay monthly contract, got an email saying my package will turn up 1-2 days..eh I’ve ordered an eSIM, so waited and nothing turned up, called CS apparently I need a QR code to scan (come on ee this is the 21st century) and she said it’ll be here today via Royal Mail…weird as ee app says dpd.

today came, nothing from anyone, so called CS again, and he was about as useful as a fire guard made of ice, I asked can you just email me the QR code as you know we’re living in the digital age, nope apparently ee hasn’t even discovered fire yet, let alone send things via email.

why can’t the “technical team” bypass this bit of paper to get my contract live!

so here I am 5-7 days since ordering, with nothing from ee apart from noticing that I’m getting billed as from yesterday 🤷🏻‍♂️

I’m this close to cancelling the whole lot with ee, and going back to 02 with my tail between my legs.

Richard bacon….your a lier

[Ipod]

I’m in the same boat.

im (was) a lifetime 02 customer of 35+ years.

i think I’ve made a mistake switching to ee.

ordered a ee eSIM pay monthly contract, got an email saying my package will turn up 1-2 days..eh I’ve ordered an eSIM, so waited and nothing turned up, called CS apparently I need a QR code to scan (come on ee this is the 21st century) and she said it’ll be here today via Royal Mail…weird as ee app says dpd.

today came, nothing from anyone, so called CS again, and he was about as useful as a fire guard made of ice, I asked can you just email me the QR code as you know we’re living in the digital age, nope apparently ee hasn’t even discovered fire yet, let alone send things via email.

so here I am 5-7 days since ordering, with nothing from ee apart from noticing that I’m getting billed as from yesterday 🤷🏻‍♂️

I’m this close to cancelling the whole lot with ee, and going back to 02 with my tail between my legs.

Richard bacon….your a lier

[Chris_B]

@Ipod  Not sure what Richard Bacon has got to do with it as he has no affiliation with EE or have I missed that advert. ? 

[Ipod]

He’s the one in ee’s tv adverts touting how good ee is.

[Chris_B]

@Ipod   

 

[Ipod]

Am I though? 

 

[Chris_B]

@Ipod  read your own comments.     Here’s the hint.  “RICHARD”      

[Christopher_G]

Hi @Ipod 

Have you tried downloading an eSIM from your EE App? Would be interested to know if you're able to.

Chris

[Ipod]

Hi Chris

theres no option to.

[Katie_B]

Thanks for checking @Ipod. 

Are you able to check your Junk and Spam folder of your emails to see if anything has been directed there?

Katie